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Terms and Conditions

Soapy Suds Laundry Service Terms and Conditions

By submitting an order and allowing us to pick up your laundry, you agree to the following terms and conditions:

Minimum Order Size

There is no minimum order for any of our in-store services. Pick Up and Delivery Wash-Dry-Fold orders have a minimum of 35 pounds.


Orders that have not been paid for within 14 days of the delivery date will be considered a voluntary cancellation of services. Unpaid orders will result in a stop of all services.

Damaged Property

We exercise utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. We can not guarantee against color loss, color bleeding, and shrinkage; or against damage to weak and tender fabrics.

Lost Items

Any lost items must be reported within 5 business days. Soapy Suds Laundry Service makes its best reasonable effort to track every item that we process and will review all lost items claims on a case by case basis.

When using our home delivery service, Soapy Suds Laundry Service is not responsible for your items before they are picked up or dropped back off. It is your responsibility to ensure the safety of your items during that time.

Loose Items

Although, we try as hard as possible track such items, we are not responsible for loose items such as jewelry, watches, cash, detachable buttons, cufflinks, belts, stings, laces, hoods or loose items on garments, etc.. We request that customers remove these items and empty pockets prior to leaving items with us as we can not be held responsible for damage to your garments from items left in pockets (Lipstick, Gum, Pens, etc.).

Turnaround Time

Service days and turnaround time are as follows: We pick up and deliver Monday through Saturday. Pick up is performed between 9am and 6pm on your scheduled pick up day. It is your responsibility to have your items out and ready by 9am. We reserve the right to assess a fee for a pick up that is not canceled within 24 hours of the pick up date. Delivery will be completed by 6pm on the 2nd day after pick up. Ex: Your laundry is picked up Monday. It will be delivered to you by 6pm on Wednesday.

Soapy Suds Laundry Service will make its best reasonable effort to adhere to our service schedule, however, we do not guarantee turnaround times and assume no responsibility for any damages that may occur due to a delay in service.